Everyone’s a critic nowadays. Stars and reviews can quite literally make or break a business. Having a strong review management strategy is crucial for acquiring new patients. Especially since a single bad review can deter numerous prospective patients.
Research shows that 77% of consumers use online reviews as the first step in finding a new physician–whether on public sites like Google My Business and Healthgrades, websites managed by provider practices, or sites facilitated by health plans for their members.
Since patient reviews carry so much weight, we monitor and respond to any negative reviews immediately. Our team maintains positive reviews, encourages satisfied patients to leave reviews and mends relationships with dissatisfied patients.